How to book tickets
To purchase special needs tickets for the Australian Open please call the Australian Open accessibility and special needs office on +61 3 9286 1208 or email firstname.lastname@example.org.
On sale from 9:00 am (AEST) Wednesday 2 October 2013 until 5:00 pm (AEST) Monday 7 October 2013
Single Session tickets and ground passes
On sale at 9:00 am (AEST) on Tuesday 8 October 2013
Telephone: +61 3 9286 1208 Mon – Fri 9.00am – 5.00pm
Fax: +61 3 9286 1653
Agency Bookings: Bookings can be made in person at Ticketek agencies across Australia and New Zealand.
Australian Open Accessibility Bookings
C/- Melbourne & Olympic Parks
GPO Box 4611SS
Melbourne Vic 3001
NB – IMPORTANT
* Accessibility bookings are processed on the on sale days in order of receipt.
* All major credit cards accepted.
* Cheques and Money Orders are accepted for phone, fax and e-mail ticket orders; however
payment must be received within 7 days of booking. Cheques to be made payable to TICKETEK PTY LTD.
Accessibility and Special Needs Booking Form
The accessibility and special needs booking form will be available shortly. Please visit the website soon.
ROD LAVER ARENA AND HISENSE ARENA – RESERVED SEATS
Please advise your exact seating requirements at the time of booking. Every effort will be made to accommodate your request, subject to the availability of appropriate seating and ticket limits.
Seating is available for:
* Patrons using wheelchairs
* Patrons who are vision impaired
* Patrons with limited mobility
* Patrons who require the use of a hearing loop
* Patrons requiring shade due to a medical condition
Accessible seating is available in Margaret Court Arena and all show courts; but cannot be reserved. Staff will direct you to designated areas within these courts. These seats are subject to availability. Please refer to the Accessibility Access Map for location of viewing platforms for wheelchair users.
Disabled car parking, if required may be purchased through the Australian Open special needs office (subject to availability) and must be booked at the same time as your tickets. A car park voucher will be supplied with your tickets. Lost car park vouchers will not be replaced. A disabled car park sticker is required and must be displayed on the car at all times.
Companion Cards are accepted at the Australian Open.
If a companion card ticket is required, then the companion card must be presented at the time of booking and also carried with the disabled person when attending the Australian Open.
For more information please call the Companion Card Information Line 1800 650 611 or go to www.companioncard.org.au.
To book companion card tickets please call (03) 9286 1208
ACCOMPANYING PATRONS / CARERS
When purchasing Accessibility seats we are able to accommodate one adjacent ticket for an accompanying carer/patron. Additional seats may be ordered at the time of booking, subject to availability and ticket limits, and every effort will be made to allocate these extra seats as close as possible to the Accessibility seats.