Q. When do Australian Open tickets go on sale to the general public?
Rod Laver Arena and Margaret Court Arena package tickets will be on sale at 9am on Wednesday 1 October (AEST) until 5pm on Monday 6 October, 2014 (AEDT).
Rod Laver Arena and Margaret Court Arena single session tickets and ground passes will go on sale at 9am on Tuesday 7 October, 2014 (AEDT). Tickets can be purchased via the following channels:
Q. If tickets aren’t on sale yet, why do some websites seem to have tickets available?
Many websites advertise Australian Open tickets. Tennis Australia, the national body responsible for delivering the Australian Open, strongly advises against purchasing tickets through unauthorised agents.
A limited number of official tour operators are authorised to sell travel packages in advance of general public on-sale dates.
Q. What is the best way to book? How can I guarantee good seats?
There is no single method of booking that’s better than others, or that guarantees good seats. A number of different booking methods, including phone, internet and ticket agencies, are available to patrons. To ensure fairness in ticket distribution, ALL booking channels commence sales at the same time (9am AEST). It is important to book early as sessions sell out fast.
Q. I have attempted to purchase tickets on the Ticketek website and selected my tickets, but the webpage has frozen and just keeps thinking. Have I still got my tickets?
The Ticketek website will only hold your tickets for eight (8) minutes. If the web page has frozen, it is likely you no longer have the tickets that were initially assigned to you. You will need to close the window and try again.
The easiest way to check if a transaction has been successful is to look for a confirmation email, which is sent at the end of each successful transaction to the email address detailed in your ‘My Ticketek’ login.
Q. What is the instalment payment plan that’s available for the Australian Open Final Five and Finals Packages?
Instalment payment plans are available for the two most expensive Australian Open packages. Patrons may choose to pay half the total cost of the order at the time of purchase, with the remaining half charged the week commencing Monday 27 October, 2014. There is no additional charge to pay by instalments.
Q. I require a special needs ticket. How do I purchase my tickets?
Please call the Australian Open accessibility booking line on +61 3 9286 1208, or email email@example.com.
To purchase special needs tickets for Australian Open Series events please call the Australian Open and AO Series booking line on 1300 665 915 (within Australia) or +61 3 9039 9407 (from overseas) and follow the prompts. Special needs tickets go on sale at the same dates and times as detailed above.
Q. Are all the good seats reserved for premium ticket packages?
No. Premium Ticketing packages are allocated at the northern and southern ends of Rod Laver Arena, and on the western side in the lower tier of Rod Laver Arena. Margaret Court Arena also has premium ticketing packages available.
Q. Do tickets on the internet sell faster than if I buy over the phone?
All booking methods (phone, internet, ticket agencies) commence ticket sales at the same time. To ensure patrons who book via phone or at agencies have equitable access to the seat inventory, the number of patrons who can access the ticket sales website at one time is set at a predetermined capacity.
Q. Is it safe to buy tickets online via Ticketek?
Ticketek has taken all possible measures to allow patrons to purchase tickets online with complete confidence.
Ticketek has a secure transaction environment for online commerce. The online transaction system uses Secure Sockets Layer technology (SSL) to ensure your online shopping experience is safe and secure at all times.
SSL is the industry standard for encryption technology and is compatible with Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome and most other browsers.
With the combination of Ticketek's DigiCert 128/256 bit SSL encryption on its website and the use of a secure browser, you can be assured your transaction booking details are encrypted. SSL locks all information passed from you to Ticketek's website in an encrypted envelope. This minimises the likelihood of interception by an unauthorised party.
Q. What happens if I log on to the Ticketek website before 9am on the day tickets go on sale?
Access to Ticketek is available 24 hours a day, seven days a week, but Australian Open ticket sale pages are not activated until 9am (AEST) on the morning of the scheduled sale dates detailed above. If you access the site before 9am, click ‘refresh’ just before tickets go on sale to ensure you get the latest information and the ‘get tickets’ button appears. Please note you have 15 minutes to complete your ticket order from the time you log on.
Q. Why do finals tickets sell out so quickly?
Understandably, finals tickets are in high demand. Finals tickets allow access to see the tournament’s best players compete for the ultimate prize, and demand for these tickets is always high.
Q. I live overseas or will be away when tickets go on sale. How can I book?
Bookings can be made overseas via the Ticketek website or by phone. Please call +61 3 9039 9407 if calling from overseas.
Q. What’s the benefit in purchasing a Series Package?
When you purchase a series package you receive a discount on the total cost of buying the same tickets sold as single sessions. Another advantage is the ability to purchase tickets before they’re sold as single session tickets. Packages include day and night sessions, as well as a finals package that grants access to both the women’s final on Saturday 31 January and the men’s final on Sunday 1 February, 2015.
Q. I have purchased a ticket package. Why are my seats not the same for all sessions?
When you purchase a ticket package we try to give you the best seats available for each session. This means we cannot always provide the same seat for all sessions.
Q. Why are ticket limits in place?
Ticket limits are in place to ensure all customers receive equal access to the Australian Open.
Q. How many tickets can I purchase at one time?
ROD LAVER ARENA Series Packages
First Week Mon 19 – Thu 22 Jan Day Package 8 tickets per person per package
First Week Mon 19 – Thu 22 Jan Night Package 8 tickets per person per package
Middle Weekend Fri 23 – Mon 26 Jan Day Package 8 tickets per person per package
Middle Weekend Fri 23 – Mon 26 Jan Night Package 8 tickets per person per package
Quarter Finals Tue 27 – Wed 28 Jan Day Package 8 tickets per person per package
Quarter Finals Tue 27 – Wed 28 Jan Night Package 8 tickets per person per package
Semi Finals Thu 29 Jan Day & Thu 29 Jan Night Semi-Final 8 tickets per person per package
Semi Finals Thu 29 Jan Day & Fri 30 Jan Twilight Semi-Final 8 tickets per person per package
Finals Weekend Women’s/Men’s Sat 31 Jan – Sun 1 Feb Package 4 tickets per person per package
Final Five Package Thu 29 Jan – Sun 1 Feb Package 4 tickets per person per package
MARGARET COURT ARENA Series Packages
First Week Mon 19 – Thu 22 Day Package 10 tickets per person per package
Middle Weekend Fri 23 – Mon 26 Day Package 10 tickets per person per package
Middle Weekend Fri 23– Sat 24 Night Package 10 tickets per person per package
Middle Weekend Ground Pass Package
Middle Weekend Ground Pass – Sat 24 – Mon 26 Jan 10 tickets per person per package
ROD LAVER ARENA Single Session Tickets
Monday 19 – Saturday 31 Jan 8 tickets per session per person
Sunday 1 Feb 4 tickets per session per person
MARGARET COURT ARENA Single Session Tickets
Monday 19 – Monday 26 Jan 10 tickets per session per person
Maximum number purchased not to exceed 30 tickets per person
In order to promote fair and equitable access to the Australian Open, TA reserves the right to reject a booking made by an individual that exceeds the ticket limits set for the event. The maximum number of tickets that can be booked by an individual is 30 tickets for the event. The maximum number of tickets that can be booked by an individual per session are 10 tickets per MCA session, and 8 tickets per RLA session except the Mens final where a 4 ticket limit applies.
Q. What is a twilight session?
Play on Friday 30 January will commence at 3pm, with a men’s singles semifinal scheduled not before 7:30pm. On Saturday 31 January the women’s single final is scheduled to commence not before 7:30pm. On Sunday 1 February play will commence at 4:00 pm, with the men’s singles final scheduled to commence not before 7:30 pm.
Q. What benefits does a ground pass offer?
A ground pass provides full access to all outside courts including Hisense Arena, where you will see some of the world’s best players in action on court. In addition, ground pass holders can access all the entertainment on offer on Grand Slam Oval and around the grounds.
Q. Will a ground pass give me access to Rod Laver Arena or Margaret Court Arena?
No. You will require an additional ticket to access Rod Laver Arena and Margaret Court Arena. Ground pass holders may upgrade their ticket on the day at any Ticketek office for an additional cost (subject to availability), and receive a reserved ticket to Rod Laver Arena or Margaret Court Arena. Three- and five-day ground passes, and middle weekend ground pass packages, cannot be upgraded.
Q. What does a Margaret Court Arena ticket include?
Ticket holders receive a reserved seat within Margaret Court Arena and access to all outside courts, including Hisense Arena (subject to availability). There is no access to Rod Laver Arena. Families are encouraged to consider a Margaret Court Arena family pass.
Q. Why do I have to buy a ticket to Margaret Court Arena? It used to be included in my ground pass.
In 2015 the new-look Margaret Court Arena will offer fans a truly world class tennis experience and demand for tickets to the stadium is expected to be at an all-time high. The intimate 7300-seat stadium will allow fans to get up close to the on-court action, and the new retractable roof will allow play in all weather conditions as well as provide additional shade.
With the completion of the Margaret Court Arena redevelopment, Melbourne Park is now the only Grand Slam venue to feature thee retractable roof stadiums, allowing play to continue in all weather conditions.
Demand for access to Margaret Court Arena is expected to be high. Ticketing the venue will contribute to patron comfort by minimising queues and waiting times.
In 2015 ground pass holders will have access to Hisense Arena, meaning a ground pass remains a great value ticket for fans.
Q. What matches can I expect to see on Margaret Court Arena? Will the quality of matches on Hisense Arena and other courts be affected?
Margaret Court Arena will showcase some of the world’s best tennis players in action over the first eight days and six nights of the tournament. Fans can expect to see big names and classic matches in the new state-of-the-art venue.
Hisense Arena, which will be open to ground pass holders in 2015, will continue to stage blockbuster matches featuring some of the tournament’s biggest names.
Q. What does a Rod Laver Arena ticket include?
Tickets include access to a reserved seat within Rod Laver Arena and all outside courts, including Hisense Arena (subject to availability). There is no access to Margaret Court Arena with a Rod Laver Arena ticket.
Q. How many matches are played at Rod Laver Arena and Margaret Court Arena?
The schedule for each day’s matches is posted on ausopen.com on the night before. Traditionally, day sessions feature three matches at Rod Laver Arena and three matches at Margaret Court Arena. During the evening there are typically two matches played. This is subject to both weather and schedule changes. Ultimately, the number of matches played is determined by the Tournament Referee and is subject to change at any time.
Q. Why are there six night sessions scheduled for Margaret Court Arena?
Six night sessions have been scheduled for the first week of Australian Open 2015 to meet the anticipated demand for seats at the new-look Margaret Court Arena.
Q. What is a Family Pass?
A family pass permits entry for two adults and two children OR one adult and three children. Family tickets are not available for Rod Laver Arena.
Q. How many sessions are there in total?
There are 25 sessions scheduled for Rod Laver Arena at Australian Open 2015. These sessions are:
Eleven day sessions from 19–29 January
Eleven night sessions from 19–29 January
Three twilight sessions on 30- 31 January and 1 February
There are 14 sessions scheduled for Margaret Court Arena at Australian Open 2015. These sessions are:
Eight day sessions from 19–26 January
Six night sessions from 19–24 January
Additional matches will be played on the first eight days of the tournament at Hisense Arena, and on every day of the tournament on Show Courts 2 and 3 and the outdoor courts.
Q. How can I request seats in the shade?
Shaded seats are the most popular and sell out very quickly. Patrons who book tickets online will have the option to book seats in the shade (subject to availability). If purchasing via the Ticketek call centre or a Ticketek agency, you will be able to lodge a preference for a seat in the shade (subject to availability). If shaded seats are required for medical reasons patrons should contact the accessibility booking line on +61 3 9286 1208.
Q. I selected shaded seats but they are actually in the sun until mid-afternoon.
Shaded areas are subject to weather conditions on the day. Areas designated to be in shade are indicative only, and cannot be guaranteed to be in shade on the day.
Q. Where is the umpire’s chair located?
The umpire’s chair is located on the western side of the court.
Q. Can I book exactly the same seats as last year?
No. Tickets are allocated on a best available basis.
Q. What does the ticketing system consider ‘best available’?
The ticketing system will allocate seats closest to the court first, regardless of sunlit/shaded areas.
Q. Do I need to present my concession card when I book tickets?
Yes. Concession tickets cannot be issued unless appropriate information is sighted or the card number is provided over the phone or internet. Overseas cards are not eligible to receive a concession discount. Concession cards must be carried with you when attending the Australian Open.
Q. Can I sell my Australian Open tickets or additional tickets I have purchased on eBay?
No. The Conditions of Sale and Entry state you cannot on-sell seats. You will be in breach of these conditions if you advertise your tickets on eBay or any other auction sites. Listed tickets on eBay or other auction sites that are sold above face value may be cancelled without refund, and patrons holding these tickets will be denied admission to the event.
If you have tickets you are no longer able to use, you may list your ticket/s for sale on the official Australian Open Fan Marketplace. This site is 100 per cent guaranteed by the Australian Open and is powered by event partner Ticketek. All advertised tickets are genuine and will be sold at face value.
Q. I want to see Roger Federer (or any other player). When is he playing?
The Australian Open is an elimination event. Tickets are sold to sessions of the Australian Open, not to particular matches. It is not possible to purchase tickets in advance to see a specific player. Due to the nature of the event, the schedule for each day cannot be announced until the night prior. Schedules and orders of play are posted at ausopen.com. Remember, the schedule and order of play are subject to change at any time. Tennis is an unpredictable sport and unavoidable events can occur; it all adds to the thrill and suspense of the Australian Open.
Q. What is the minimum age at which a child requires a ticket?
Children two years and under are admitted free to the Australian Open, but must be nursed in seated areas. Please see Tennis Australia’s Child and Concession Policy for additional information.
Q. Can I leave a ticket to be picked up at a will call window?
Due to overwhelming volume, the will call window does not accommodate individual ticket purchasers.
Q. Why have ticket prices increased?
Increased revenue from ticket sales will be directed towards the development of our sport. Tennis Australia is lifting its spending on player development and community tennis in a bid to find and nurture the next generation of champions. Along the way we want more people playing more tennis, more often. Ground passes remain great value at the pre-purchase price of $39.00.